What if we don’t think your shortlisted candidates are right for us?

20 August 2026

Then we haven’t done our job properly.

We’d first want to understand exactly what’s missing. We’d take your detailed feedback, revisit the brief and success profile where necessary, and go back into the market to find the right people.

We’re confident in the process because the work we do at the beginning of every search is specifically designed to prevent this happening. But we’re also prepared to stand behind what we promise.

If, having reviewed everything together, you genuinely believe we haven’t delivered against the brief we agreed at the outset, we’ll refund the fees you’ve paid us.

Retained search should give you greater certainty, not greater risk. That’s why we’re prepared to put our money where our mouth is.

Whether you're ready to recruit today or simply
thinking ahead, let's have a conversation.

Contact us

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